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2016-17 Student Handbook

C. Policy for Disability-Related Grievances Any student who believes s/he has been subjected to discrimination on the basis of disability, or has been denied access or accommodation required by law may invoke a grievance procedure and may expect an expedient and equitable resolution. The grievance should be addressed to the ADA Coordinator. • The grievance should be filed within 30 calendar days of the date of the alleged discrimination. • The grievance must include student contact information and a thorough description of the complaint. The student may submit supporting evidence, such as documentation from medical professionals, documents exchanged between the student and the university, witness testimony, etc. • The ADA Coordinator will review the submit-ted grievance and may conduct informational interviews with the student and/or other campus personnel. • The ADA Coordinator will submit a written determination to include a review of the grievance, a statement of the validity of disability discrimina-tion, and a proposed resolution, if appropriate, within 30 calendar days of receipt of the grievance. • The ADA Coordinator will file the determination with the university and provide a copy to the student, and will maintain files and records related to the grievance for a minimum of three years. • If the grievance is against the ADA Coordinator, the grievance should be submitted to the Coordinator’s supervisor (the Dean of Students), or the Director of the Equal Opportunity office. Although students are encouraged to attempt resolu-tion of grievances pertaining to disabilities by using the above campus process, they have the right to file a grievance directly with the US Department of Education, Office for Civil Rights (OCR). Region IV office: 404-974-9450. D. English Fluency Grievance Policy Students who feel that they are unable to understand the spoken and/or written English of an instructor at USC Upstate shall schedule a meeting with the dean of the respective school and make their concerns known. The dean will conduct an investigation and report to the complaining student his/her findings within 10 working days of the complaint. In the event student charges are substantiated, the dean and the senior vice chancellor for academic affairs will take immediate action to rectify the problem. Such action may take the form of replacement of the instructor immediately, intensive remediation of the problem or any other solution that protects the due process rights of faculty and students. 135 VI. Student Grievance Procedures A. Policy for Academic Grievances Each school has developed its own policy for academ-ic grievances. Any student having a grievance should start the process by first discussing the problem with the faculty member concerned. If the problem is not resolved, the student should speak with the dean of the school. An appeal to the executive vice chancellor for academic affairs is the next step if the problem is still unresolved. Academic grievances include, but are not limited to; grading, acceptance into programs, academic policies, and transfer credits. B. Policy for Non-Academic Grievances A grievance is defined as a dissatisfaction occurring when a student thinks that any condition affecting him/her is unjust, inequitable or creates an unneces-sary hardship. Such grievances include, but are not limited to, the following problems: mistreatment by any University employee, wrongful assessment and processing of fees, records and registration errors, racial discrimination, sex discrimination, and discrimination based on disability, as they relate to non-academic areas of the University. The grievance procedure shall not be used for appeals of disciplinary decisions, residency classification decisions, traffic appeals decisions or any other type decision where a clearly defined appeals process has already been established. Non-Academic grievances related to the University’s non-discrimination and equal opportunity policies should be reported to the dean of students, and to the director of equal opportunity programs. The procedure is as follows: The initial phase of the student grievance procedure requires an oral discussion between the student and the immediate supervisor of the person(s) alleged to have caused the grievance. If the student wishes to file an official grievance, a grievance form may be completed and filed with the immediate supervisor of the person alleged to have caused the grievance. The form should be filed with the person’s immedi-ate supervisor within five (5) working days of the initial discussion referred to above. The supervi-sor shall immediately investigate the incident and render a decision. If the student feels the grievance is resolved, the process is complete. If the grievance is unresolved, the student may bring the matter before the dean of students by presenting a written statement within ten (10) working days of the supervi-sor’s decision. The Dean of Students will investigate and render a decision within 10 working days. 131 ‘16 - ‘17 Student Handbook


2016-17 Student Handbook
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